Return & Refund

Return

It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

We works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.

Customers have 15 days from the day they received their item to request a replacement, refund policy or returns. Shipping and handling fees are not refundable in any cases.

First of all, if you would like to refund or return for any reasons, please contact our support at [email protected]

If customer would like to return the item we only accept return of items if they meet all of following conditions:

  • Within 15 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

After contacting our support at [email protected] and receive our response, please do exactly following instructions: Pack all the returned items, along with a print off of your confirmation of purchase email, go to local post office, or another courier, to ship the package to this address:

teedivine.com

1720 N 33rd Ave , Stone Park, Illinois, 60165, United States

Please provide us the tracking number from post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.

Refund (if applicable)

We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:

– The product is flawed

– The print quality is poor

– The product you received is different from the product originally represented on our site

Please email us at [email protected], provide a photo of the product you received along with detail shots you wish to include. We need these information’s as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear in your credit card or original method of payment. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

– Firstly check your bank account again.

– Then contact your credit card company, it may take some time before your refund is officially posted.

– Thirdly, contact your bank. There is often some processing time before a refund is posted.

– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Cancellation

Please place your order carefully. You must contact [email protected] within 24 hours from the time you submitted your order should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.

Exchanges (if applicable)

All product are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee .

If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Return & Refund FAQ
I got the wrong shirt. How can I get my correct order?
Please contact Customer Service at [email protected]. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. If you declined our offer to send you the correct items, you will get your full refund.

I received a defective or damaged product. What do I do?
Please contact Customer Service at [email protected]. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. If you declined our offer to send you the correct items, you will get your full refund.

I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, We are currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at [email protected] and we will offer you a 50% discount code if you want to reorder the item in the correct size.

I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.

I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at [email protected].